last saturday i was at the budget terminal to send kai kai & ying ying (plus their parents) off to HCM. the tiger counter girl was so rude and the staff next to her, either her supervisor or understudy, was quiet all the way. it was infuriating.
she checked in 5 pieces of luggage and then told us that we were 28 kg overweight and had to pay $280 for excess baggage, or we could remove things from that last piece of lugguage. i asked her to bring back those earlier 5 pieces and she said "cannot" - a flat "cannot". if this was in a cartoon, you would have seen smoke coming out of me! and she had to add oil to the fire. she further commented, "i told you earlier to check in one by one."
i knocked on the counter and repeated, "bring back my luggage". thank god for miin's friend Roy who had the sense of mind to step in. if not for his "distraction", i might have been a modern day 武松 :)
i think the problem could be that these young "punks" are not "service" people. they are there to work and work only. totally brainless.
she checked in 5 pieces of luggage and then told us that we were 28 kg overweight and had to pay $280 for excess baggage, or we could remove things from that last piece of lugguage. i asked her to bring back those earlier 5 pieces and she said "cannot" - a flat "cannot". if this was in a cartoon, you would have seen smoke coming out of me! and she had to add oil to the fire. she further commented, "i told you earlier to check in one by one."
i knocked on the counter and repeated, "bring back my luggage". thank god for miin's friend Roy who had the sense of mind to step in. if not for his "distraction", i might have been a modern day 武松 :)
i think the problem could be that these young "punks" are not "service" people. they are there to work and work only. totally brainless.
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